Refund policy

Refund & Returns Policy

At AmarahLuxe, we take pride in offering premium, personalized fragrances. We understand that buying a fragrance is a personal experience, and we want to ensure you’re completely satisfied with your purchase. Please read our refund and returns policy below to understand your rights and responsibilities.

Refunds

• Non-Refundable Items: Due to the nature of our products being custom-made and personalized, all fragrance sales are final. We cannot accept returns or offer refunds for any items once they have been used or opened.

• Unused Fragrances: We will only accept a return (within 7 days of purchasing) and issue a refund if the item is unused, sealed, and in its original packaging. IF EXCEEDS THIS TIME FRAME WE CANNOT ISSUE A REFUND.If the product is deemed used (e.g., the seal has been broken or the fragrance has been sprayed), it will be returned to the customer, and a refund will not be issued.

• Damaged or Faulty Items: If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. We will either offer a replacement or a refund for the faulty item, depending on your preference. You may be required to send us images of the damaged product for our review.

Return Process

• To request a return, please email us at amarahluxe@gmail.com with your order number and a description of the issue. If you are returning an unused item, we will provide you with the return address.

• The customer is responsible for the return shipping costs unless the product is faulty or damaged upon arrival.

Legal Rights

• In compliance with UK Consumer Protection laws, you have the right to request a refund or replacement if your item is faulty, not as described, or not of satisfactory quality. This applies only to unused and sealed products.

• Please note that if you’re purchasing outside the UK, your local laws regarding returns and refunds may differ, and we will do our best to assist based on our shipping terms.

Exchange Policy

• We do not offer exchanges for products once opened, used, or personalized. If you receive an item that is faulty or not what you ordered, please contact us within 7 days of receipt, and we will work with you to resolve the issue promptly.